Shipping and Returns
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Packaging
Shipping
All orders are processed within 1 to 3 business days after receiving your order confirmation email. You will receive another notification when your order has shipped.
We only ship to the UK, because local first and shit, using general postal service (Royal Mail)
If you are local to the Cambridge area, can do local pickup from cambridge or waterbeach, or I can deliver on a bike to postcodes in CB. Get in touch to arrange this, it may take a bit longer than postage, but is free.
Cancellation Policy
You have the right to cancel your order at any point up to 14 days after full receipt of the goods providing you contact us stating your desire to do so. You will be refunded the cost of the goods but unless the item is faulty we will not be able to refund your postage.
Returns Policy
If you experience any problems with any of our goods, please contact us by emailing caro@sheepsgreencrafts.co.uk
Should any goods you receive from us prove to be faulty, we will arrange for a replacement or refund - whichever you prefer. Before returning faulty goods to us, please contact us, and we will arrange to cover the cost of returning the faulty goods. Please note that one-
Should you decide to return any goods which are not faulty, please ensure you return them to us within 30 days. (Please see 'How to return items to us' below.) We will arrange for a full refund of the cost of the goods, providing the items are unused, unopened and in a saleable condition. We will not be able to cover the cost of returning the goods to us.
Please note that patterns, books, cut trims and cut fabrics are non-refundable. We do not accept the return of yarn that was purchased as part of a yarn pack, unless the whole pack is returned unused.
How to return items
When returning any items to us, please pack your items in appropriate packaging and, if possible, include your original invoice. Please enclose a note to let us know your name, telephone number and whether you would like a refund or an exchange for the items you are returning. If you would like an exchange, please let us know which items you would like to have in place of the items you are sending back.
If you are not able to include your original invoice, please be sure to also include your postcode on your note so that we can find your order on our system. If you have asked for a refund, we will process this as soon as possible, providing the items are unused, unopened and in a saleable condition. If you have asked for an exchange, we will despatch the replacement items that you have requested as soon as possible (again, providing that the returned items are unused, unopened and in a saleable condition). If an additional payment needs to be taken (i.e. if these replacement items are higher in value than the items you have returned), we will contact you by telephone to arrange this.