Privacy Policy

Mar 2, 2023 · Last updated on Mar 2, 2023

Summary - privacy ethos

I do the best I can to respect your privacy, and to collect and store the minimum amount of data to provide you with a high quality service. I do not engage in tracking individual users, or targeted advertising, and choose third parties that also respect your privacy. I don't put any form of tracking on the site that I would block myself. If you think there's something I could do better, please let me know at legal@sheepsgreencrafts.co.uk

Legal bits

This Privacy Policy describes how sheepsgreencrafts.co.uk (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

• Examples of Personal Information collected: version of web browser, cookie information, what sites or products you view.
• Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
• Source of collection: Collected automatically when you access our Site using cookies, log files, or web beacons
• Disclosure for a business purpose: shared with our analytics provider Fathom Analytics: privacy-focused web analytics.

Order information

• Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number).
• Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
• Source of collection: collected from you.
• Disclosure for a business purpose: shared with our processor Swell (e-commerce) and Stripe (payments)

Customer support information

• Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number).
• Purpose of collection: to provide customer support.
• Source of collection: collected from you.
• Disclosure for a business purpose: to resolve any issues with your web order.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

• We use Swell to power our online store. You can read more about how Swell uses your Personal Information here: ww.swell.is/legal/privacy-policy
• We use Stripe to process payments. You can read more about how Stripe uses your Personal Information here: www.stripe.com/gb/privacy
• We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural Advertising

We do not use your Personal Information for targeted advertisements.

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Lawful basis

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

• Your consent;
• the performance of the contract between you and the Site;
• Compliance with our legal obligations;
• For our legitimate interests, which do not override your fundamental rights and freedoms

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information.

GDPR

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.

Your Personal Information will be initially processed in England and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States.

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. They are a very normal part of web technology, and are essential for the functionality of a web shopping cart.

We use a number of different cookies, including functional, performance and content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as the contents of your cart). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at legal@sheepsgreencrafts.co.uk

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here: https://ico.org.uk/make-a-complaint/